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Methods Of Payment

Credit Cards - We accept VISA, Mastercard, Discover, and American Express. Your credit card will be authorized upon processing your order, and will be billed prior to shipment. Shipping charges will be added to your order for the exact cost of shipping. Please make sure that you enter the same exact billing address and telephone number that your credit card company has on record for your account to avoid delays in processing your order. All prices are in U.S. Dollars.

Shipments will be forwarded after receipt of funds from customer.

Sorry, we currently do not accept personal checks, purchase orders or C.O.D orders.

Shipping

We require five business day to ship your order. No orders are shipped on Saturdays, Sundays or legal holidays. Please ensure that you enter the same exact billing address and telephone number that your credit card company has on file for your account to avoid delays in processing your order. There will be an automatic charge of $30 to your credit card account on any refused shipment.

Shipping Charges are calculated based on UPS Ground charges based on product approximate weight and size of each product and the destination of the shipment. Due to the infinite number of combinations possible on an order, the wide variety of sizes and weights of products, and multiple packages or shipments it is impossible to calculate freight charges of every shipment accurately in advance. We have taken every possible step to calculate these charges accurately to bring you the convenience of knowing your shipping charges when placing your order.

If additional shipping charges or motor freight charges are incurred, you will receive a separate invoice via e-mail once your order has shipped for actual additional shipping charges or motor freight charges. We never mark up these additional shipping charges, you will only pay the exact additional amount we pay to the shipper! Most shipping charges are billed within five business days of shipment, but occasionally charges may take up to two weeks to appear on your credit card statement. By submitting this purchase order you have authorized Whisler Racing Services, Inc. to bill your credit card for any additional shipping charges.

PLEASE NOTE: Sorry, but we can not deliver to P.O. Boxes!

We ship only within the United States at this time.

UPS Ground - delivers within 1-5 business days

Transit times vary from our various warehouses. Most orders ship from our Arizona location.

UPS 3 Day Select - delivers within 3 business days

UPS 2 Day Air - delivers within 2 business days

UPS Next Day Air - guarantees product shipped by 6:00 p.m. EST will arrive by noon the next day in most areas of the continental United States, metro Hawaii and metro Alaska.

Damaged Shipments - If you received a damaged shipment from UPS, please call UPS at 1-800-PICK UPS (1-800-742-5877) and request a Damage Inspection.

Returns

Product returns on non-defective, unused products are available within the first thirty (30) days after the invoice date. Your credit card will be refunded for the full purchase price plus sales tax (if applicable). A $5 processing fee will be applied to all non-defective returns. All non-defective returns are subject to a 15% restocking charge. Before returning any item you must submit a RMA (Return Merchandise Authorization) email for approval. An RMA (Returned Merchandise Authorization) number for the merchandise you wish to return will be forwarded to you via your email address.

All merchandise to be returned must be accompanied by an RMA number and be in its original packaging. The product must be unused, unaltered and unchanged from it's original state. Merchandise must be returned in "new, unused" condition, in original packaging (in re-saleable condition) and with all instructions, manuals, warranty cards and accessories. Any merchandise returned that does not meet this criteria may be subjected to an additional $25 handling fee or refusal.

A separate RMA number is required for each part that is to be returned. The item and RMA number must match for the return to be accepted. Absolutely no returns will be accepted without a valid RMA number. Due to the nature of their use, racing parts are not covered by warranty once they have been used. When it is determined the part is defective, we will either replace it or offer you a refund (depending on warranty from each manufacturer). No refunds will be given on shipping charges.

Please follow the following steps when requesting your return to ensure prompt and processing and credit to your account:

  1. 1. Contact us to obtain a Return Merchandise Authorization number (RMA).
  2. All merchandise to be returned must be accompanied by an RMA number and in its original packaging. The product must be unused, unaltered and unchanged from its original state. Any merchandise returned that does not meet this criteria may be subjected to an additional handling fee or refused.
  3. You will receive an RMA number via Email (or over the telephone if we can't reach you via email) with shipping instructions and address to send your merchandise.
  4. Pack the parts carefully to avoid any damage during shipping. Always use a sturdy shipping carton to ship the parts back to us (if possible, please use the carton that you received the part in from us). Clearly print the RMA Number on the outside of the shipping carton (not the actual merchandise packaging being returned). Please do not write on, use tape, or affix shipping labels to the product package itself, because we must return it to stock and we can't re-sell a box that has been defaced.
  5. We need the invoice number, or better yet, a copy of the original invoice or packing slip showing when the product was purchased. Please include this information with merchandise you are returning. Returns will be assessed a $5 processing fee per RMA number. This fee will be deducted from the amount credited to your credit card account, plus any applicable restocking charges, typically 15% of purchase price.
  6. All returns must be shipped prepaid via UPS Ground - no collect shipments will be accepted. Please insure the part for its full value to protect yourself against loss or damage in transit.
  7. Sorry, we can't accept returns on product on Special Order items.
  8. All return merchandise must be shipped via United Parcel Service (UPS). If we determine that the part was shipped in error by our warehouse, we will either issue a UPS Call Tag or make arrangements to refund the return shipping at published UPS ground rates to your credit card. Please retain your shipping receipts for proof of purchase.
  9. If the merchandise return requires shipment by truck, you must use the carrier we authorize on the RMA number correspondence we send you. No bus shipments will be accepted.
  10. Be sure you keep a record of your UPS tracking number. We can't accept responsibility for undelivered returns. To track your UPS shipment online, log in here.
Content Errors

We have made every attempt to ensure that all product descriptions, pricing, graphics, illustrations and application information is correct and thorough as possible to assist you in making the best selection of merchandise to fit your needs. In the event that a product is listed at an incorrect price due to an database error, incorrect pricing or price increases received from our suppliers or distributors, we reserve the right to refuse or cancel any orders placed for product at the incorrect price. All illustrations and graphics contained on this Internet site are for reference only, and actual product shipped may vary from illustration.

Backorders

Occasionally, we are out-of-stock on an item you may order from us. If an item is out-of-stock, we will notify you via e mail so that you may attempt to purchase the product elsewhere, or pick place an order for an alternative product that will fit your requirements. For your convenience, we do not maintain backorders on unshipped products. Most out-of-stock situations pass quickly, so please feel free to try ordering the product again at a later date.

Warranty

Warranty claims must be made before the parts are installed, within thirty (30) days of purchase, and are subject to the specific terms and conditions of each individual manufacturer. Due to the nature of their use, racing parts are not covered by warranty once they are installed or have been used. When it has been determined the part is defective we will either replace it or offer you a refund. No refunds will be given on shipping charges.

Anytime after the first thirty (30) days of purchase, all returns and replacements must be handled directly with the manufacturer. Manufacturers' warranties vary on each product and is subject to change without notice.

WARNING: Motorsports are dangerous. Racing and Safety Equipment products are sold without warranty, expressed or implied unless specifically noted. No warranty or representation is made as to this product's liability to protect the user from any injury or death. The user assumes that risk.

Disclaimer of Warranty

Whisler Racing Services offers no warranties...either express or implied, including any warranty of fitness for a particular use or application. There is no warranty expressed or implied as to whether the goods sold hereby will protect purchaser or ultimate user of such goods from injury or death. Racing is a dangerous activity and the user shall be responsible for determining the suitability and safety of the product for its intended use, and the user assumes all responsibility and risk in connection there within.

Trademarks

All trademarks or service marks contained on this Internet site are the property of their respective owners and used solely to promote the brand, features and benefits of these products. The Whisler Racing Services and Holeshot Drive Systems logos are tradmarks of Whisler Racing Serevices, inc. All rights are reserved.

Copyrights

All content and materials on this Internet site are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by Whisler Racing Services, Inc or by the original creator of the materials. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties. All rights are reserved.

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Whisler Racing Services  |  1711 W Rose Garden - Suite 6   |  Phoenix, AZ 85027  |  Cell: 602.502.6230  |  Info@Whisler-Racing.com

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